The latest Cardiff Citizens Panel Newsletter reports "Of those respondents who reported that they use bus services in Cardiff, 37.6% believe that the services have improved as a result of the recent changes in the City Centre" This means 62.4% do not believe the City Centre changes have improved bus services!
Julie Morgan began a campaign to improve Cardiff Bus. But that was before she gained enough votes for a successful election. Is she still so keen? We'll see. We'll remember that she said "We have to keep the pressure up.”
"Stop Bus Chaos" "Buses for passengers" "Vote Julie Morgan"
Julie Morgan began a campaign to improve Cardiff Bus. But that was before she gained enough votes for a successful election. Is she still so keen? We'll see. We'll remember that she said "We have to keep the pressure up.”
Julie Morgan with Cardiff Council's transport guru Delme Brown
I believe the relatively small amount of complaints is due to lateness being so frequent that people don't bother complaining? It'd cost me too much in stamps if i complained every time
ReplyDeleteAt Cardiff Bus, we actively encourage our customers to give us feedback on all aspects of our services. Such dialogue is important and feeds into our drive for continuous improvement.
ReplyDeleteStaff have been both dismissed and disciplined as a result of complaints made against our company
Dear Sir / Madam,
ReplyDeleteI'm writing to complain about the overall general
service from Cardiff Bus. I'm wholly sick of the fact
that buses are invariably early or late. This is not
so much a problem on the regular routes where I can
wait just a few minutes for the next one. But I often
use the Bay Circle which isn't as frequent.
Last night I arrived at my bus-stop on Cowbridge Rd 10
minutes early for the No.2. From bitter experience I
know that many, many of your buses leave a lot earlier
than advertised and as I had an important meeting I
could not afford to miss it. I'm not sure why our
public transport system should be so completely unable
to keep to a simple timetable, when most European
cities achieve it without effort, often to the second.
Maybe it's because Cardiff Bus drivers are in a rush
to get home for a feed of whatever it is that keeps
them so obese, greasy and mono-syllabic.
After waiting 25 minutes I gave up and started to walk
home. As I did I noticed the No 2 coming down the
road. I sprinted back to the Bus Stop and despite the
Bus Driver studiously attempting to pretend he hadn't
seen me running alongside (did I mention that a great
deal of them are ignorant as well?), I managed to get
him to stop. As soon as I got on I asked if the bus
shouldn't have been here over 15 minutes ago. The
brain-dead muppet behind the wheel just looked at me,
laughed and said "Dunno..... probably".
World class service. Brilliant. Give yourselves a pat
on the back. You've really deserved that recent price
hike.
15 minutes late. No apology. Ignorant. Why on earth do
I give you upwards of ten pounds a week?
Sadly this isn't the only case and is just the latest
in a long line of apparent incompetance. I'd like to
congratulate the minority of your buses and drivers
who manage to be punctual, friendly and helpful. But
it's sad that they are a minority.
I've copied this email in to at least 5 other people,
all of whom share my views that the public transport
in this fantastic city would be marginally improved if
we brought in thousands of horse-boxes being pulled by
a troop of asthmatic mastodons. And I'll be forwarding
it to my MP and local councillor too.
Yours Sincerely,
Neil Cocker
Asthmatic Mastadons? Love it!
ReplyDeleteI stopped complaining because they didn't give me a good answer to my questions. Same old excuses. Lateness is a big issue but also leaving stops early and the awful electronic bus timetables that do not work. Capital transport for a Capital City - more like transport in need of Capital punishment. Dreadful idea this box bus system.
ReplyDeleteInteresting to call Mr Brown a guru. "A guru is one who is regarded as having great knowledge, wisdom, and authority in a certain area, and who uses it to guide others (teacher)." I'd say great knowledge and wisdom is lacking. When does he use the bus?
ReplyDeleteIt would be illegal for Cardiff Council to subsidise Cardiff Bus. So does Cardiff Bus get charged for the bus stop works where they are the only company using? And how about bus lanes - who pays for these?
ReplyDeleteFrom Sunday 5th June Cardiff Bus will no longer accept cheques as a means of payment in our Customer Service Centre so people without credit/debit cards had better turn up with lots of cash
ReplyDeleteI put in lots of complaints about the bus services over the Christmas period and throughout January but none since then. Why? Because the snow melted in February and it got slightly milder and from then onwards almost all the journeys I made were on foot or bicycle. If it's chucking down with rain so heavily I don't want to walk or cycle anywhere I'm also reluctant to take the bus so stay in until the rain stops.
ReplyDelete